> ## Documentation Index
> Fetch the complete documentation index at: https://help.konfhub.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Advanced Settings: White-labeling, Payments, and More

> Configure white-labeling, payment methods, KYC, automated settlements, GST invoices, webhooks, feedback forms, and participation certificates in KonfHub.

The Advanced section of the KonfHub dashboard is where you fine-tune everything that sits beneath the surface of your event — from replacing KonfHub's branding with your own to configuring how payments are collected and settled to enabling post-event features like feedback forms and participation certificates. Most settings here are configured once per event, and several (such as KYC and bank account details) need to be in place before you can accept paid registrations.

## White-labeling

KonfHub's white-labeling features let you replace KonfHub's default branding with your own across every attendee-facing surface. When you enable white-labeling, attendees experience a seamless brand journey from the event page all the way to the ticket in their inbox — without seeing KonfHub's logo unless you choose to keep it.

<Note>
  White-labeling (logo and branding changes) is available on the **Gold plan**. Custom sender email and LinkedIn Share white-labeling are also Gold features.
</Note>

<CardGroup cols={2}>
  <Card title="Event Page Logo & Favicon" icon="image">
    Replace the KonfHub logo and browser favicon on your event's public page with your organization's logo. Your brand is the first thing visitors see.
  </Card>

  <Card title="Checkout Page Branding" icon="cart-shopping">
    Display your logo on the ticket checkout page so the purchase experience feels entirely like your event — not a third-party platform.
  </Card>

  <Card title="Tickets and Invoices" icon="ticket">
    Your logo appears prominently on every ticket PDF and payment invoice sent to attendees, reinforcing brand recognition after the purchase.
  </Card>

  <Card title="Custom Sender Email" icon="envelope">
    Send all event communications — registration confirmations, campaign emails, reminders — from your own email address (e.g., `events@yourcompany.com`) with a custom sender name.
  </Card>
</CardGroup>

### Configuring White-labeling

<Steps>
  <Step title="Open Advanced Settings">
    In your event dashboard, navigate to **Advanced** in the left-hand menu, then select the **White-labeling** section.
  </Step>

  <Step title="Upload Your Logo">
    Upload your organization's logo in the recommended format (PNG with a transparent background works best). KonfHub will use this image across the event page, checkout page, tickets, and invoices.
  </Step>

  <Step title="Upload a Favicon">
    Upload a square icon (typically 32×32 or 64×64 px) to replace the KonfHub favicon in browser tabs when attendees view your event page.
  </Step>

  <Step title="Set a Custom Sender Email (Gold)">
    Enter your custom sender email address and display name. KonfHub will verify domain ownership to ensure deliverability. Once verified, all outgoing event emails use your address.
  </Step>

  <Step title="Customize Terms & Conditions">
    Replace the default Terms & Conditions text on the checkout page with your own. Link to your privacy policy, code of conduct, or any attendee agreement specific to your event. Attendees must acknowledge these terms before completing registration.
  </Step>

  <Step title="Save Changes">
    Click **Save**. Changes to the event page and checkout page take effect immediately. Ticket and invoice templates update for all subsequent registrations.
  </Step>
</Steps>

***

## Payment Settings

KonfHub supports a broad range of payment methods so your attendees can pay in whichever way is most convenient for them. You can toggle individual payment methods on or off and decide who bears the processing fee.

<Note>
  Payment settings apply to organizers in India. The available payment methods vary by plan — Lite supports UPI only; Silver and Gold support all available methods.
</Note>

### Enabling and Disabling Payment Methods

From **Advanced → Payment Settings**, you can toggle each payment method independently:

<CardGroup cols={2}>
  <Card title="Credit / Debit Cards" icon="credit-card">
    Accept Visa, Mastercard, RuPay, and other cards. Processing fees are displayed transparently per method.
  </Card>

  <Card title="UPI" icon="mobile">
    Accept payments via any UPI app (Google Pay, PhonePe, BHIM, Paytm, and others). Lowest processing fees of all methods.
  </Card>

  <Card title="Net Banking" icon="building-columns">
    Accept direct bank transfers from all major Indian banks via net banking portals.
  </Card>

  <Card title="Wallets" icon="wallet">
    Accept popular digital wallets such as Paytm, Amazon Pay, and others supported by the payment gateway.
  </Card>
</CardGroup>

<Tip>
  If your event primarily targets a tech-savvy audience, enabling UPI alongside cards maximises convenience. For conferences with corporate attendees who expense tickets, enabling net banking and cards is usually essential.
</Tip>

### Processing Fee: Organizer vs. Attendee

KonfHub gives you the choice of who bears the payment gateway processing fee:

<Tabs>
  <Tab title="Organizer Absorbs Fee">
    The ticket price displayed to attendees is the full price they pay — the processing fee comes out of your proceeds. This creates a cleaner checkout experience (no surprise charges at the end) but slightly reduces your per-ticket earnings.
  </Tab>

  <Tab title="Attendee Pays Fee">
    The processing fee is added to the ticket price at checkout. Attendees see the base price and then the fee as a separate line item before confirming payment. This preserves your full ticket revenue but adds a small amount to what attendees pay.
  </Tab>
</Tabs>

***

## KYC Verification

KYC (Know Your Customer) is a regulatory requirement in India for any platform that facilitates financial transactions. KonfHub's KYC process is streamlined, automated, and needs to be completed only once per organizer — not once per event.

<Steps>
  <Step title="When KYC Is Required">
    KYC is required only when you create a **paid event** (i.e., an event with at least one paid ticket type). Free events do not require KYC.
  </Step>

  <Step title="Start the Verification Process">
    In **Advanced → KYC**, click **Begin Verification**. KonfHub's automated system guides you through the steps.
  </Step>

  <Step title="Submit Your Documents">
    Provide the required identity and business documentation. Typically this includes a PAN card, Aadhaar (for individuals), or business registration documents (for organizations). All information is handled in compliance with applicable data protection regulations.
  </Step>

  <Step title="Await Approval">
    KonfHub's system processes your KYC submission. Approval is typically fast for straightforward cases. You'll receive a notification once your KYC is approved.
  </Step>

  <Step title="One-Time Process">
    Once your KYC is approved, it applies to all future paid events on your account. You do not need to repeat this process unless your details change significantly.
  </Step>
</Steps>

<Warning>
  You cannot publish a paid event or accept ticket purchases until your KYC is approved. Complete KYC before your event goes live to avoid any delays in accepting registrations.
</Warning>

***

## Automated Settlements

Once KYC is approved, you set up your bank account details in the Advanced section so KonfHub can automatically transfer your ticket revenue to you every week.

<Steps>
  <Step title="Add Your Bank Account">
    In **Advanced → Bank Account / Settlements**, enter your bank account number, IFSC code, account holder name, and account type (savings or current). For organizations, use the business account that matches your KYC details.
  </Step>

  <Step title="Verify the Account">
    KonfHub sends a small test deposit (or uses a verification process via the payment gateway) to confirm your bank account details are correct.
  </Step>

  <Step title="Settlements Run Every Thursday">
    All transactions completed from **Monday 12:00 AM to Sunday 11:59 PM** are settled to your bank account on the **following Thursday** by end of business (IST). You receive a settlement report in your dashboard and by email.
  </Step>

  <Step title="Monitor Settlement Reports">
    The dashboard's settlement section shows each weekly cycle, the gross amount collected, KonfHub fees deducted, payment gateway fees deducted, and the net amount settled to your account.
  </Step>
</Steps>

<Note>
  All settlement and transaction details are visible in your event dashboard, giving you full transparency over every rupee collected and every deduction. There are no hidden charges — KonfHub fees, gateway fees, and GST are all itemized.
</Note>

***

## GST / Tax Invoices

If your attendees are businesses that need a GST-compliant invoice for expense purposes, you can enable automated GST invoicing directly from the Advanced section.

<Steps>
  <Step title="Enable GST Invoicing">
    In **Advanced → Tax Invoices**, toggle **Enable GST Invoices** to on.
  </Step>

  <Step title="Attendees Provide GST Details at Checkout">
    Once enabled, a GST details field appears on the checkout page. Attendees can optionally enter their GSTIN (GST Identification Number) and business name.
  </Step>

  <Step title="Automated Invoice Generation">
    KonfHub automatically generates a GST-compliant invoice for any attendee who provides their GSTIN at checkout. The invoice is emailed to the attendee and available for download from their registration confirmation.
  </Step>
</Steps>

<Warning>
  KonfHub generates the GST invoices, but **you are responsible for paying the actual GST to the government**. Issuing GST invoices creates a tax liability on your end. Consult your accountant before enabling this feature if you are unsure of your GST registration obligations.
</Warning>

<Note>
  GST invoicing is available on the **Gold plan**.
</Note>

***

## Multi-Currency Tickets

If you want to sell tickets to international attendees in their local currency, KonfHub's multi-currency feature lets you price individual ticket types in any of 100+ supported currencies via Razorpay.

* Create a ticket type and select a non-INR currency (e.g., USD, EUR, GBP, SGD) when setting the price.
* KonfHub handles exchange rates, cross-border payment routing, and settlement.
* The platform fee for non-INR tickets is **5% + GST per ticket** (higher than INR tickets due to cross-border transaction costs).

<Note>
  Multi-currency tickets are available on the **Silver plan and above**.
</Note>

***

## Feedback Forms

Collecting structured post-event feedback helps you improve future events and demonstrates to sponsors and stakeholders that attendee satisfaction matters to you.

<Steps>
  <Step title="Enable Feedback Collection">
    In **Advanced → Feedback Forms**, toggle feedback collection on.
  </Step>

  <Step title="Customize Questions">
    Add or edit questions in the feedback form. You can use rating scales, multiple choice, and open-text questions to gather the specific insights you need.
  </Step>

  <Step title="Set the Trigger">
    Choose when the feedback request is sent — typically 24–48 hours after the event ends. KonfHub sends the feedback form link automatically to all checked-in attendees.
  </Step>

  <Step title="Review Responses">
    Feedback responses are collected in the dashboard and can be exported for analysis.
  </Step>
</Steps>

<Note>
  Feedback form collection is available on the **Silver plan and above**.
</Note>

***

## Participation Certificates

KonfHub can automatically issue participation certificates to attendees after the event — a popular feature for educational conferences, workshops, and professional development events.

<Tabs>
  <Tab title="Standard Certificates (Silver)">
    On the Silver plan, KonfHub issues a **standard participation certificate** template with the attendee's name, event name, and date automatically populated. No design work is required — enable the feature and certificates are generated and emailed automatically.
  </Tab>

  <Tab title="Customized Certificates (Gold)">
    On the Gold plan, you can upload a **fully custom certificate design** — your organization's branding, custom layout, signatures, and any additional fields you need. KonfHub merges the attendee data into your design and distributes the certificates automatically.
  </Tab>
</Tabs>

<Steps>
  <Step title="Enable Certificate Issuance">
    In **Advanced → Participation Certificates**, toggle the feature on.
  </Step>

  <Step title="Upload Your Design (Gold Only)">
    Upload your custom certificate template as a PDF or image file with placeholder fields marked for dynamic data (name, event, date).
  </Step>

  <Step title="Configure the Trigger">
    Set the condition for certificate issuance — for example, only for attendees who checked in, or for all registered attendees regardless of attendance.
  </Step>

  <Step title="Certificates Are Issued Automatically">
    After the event, KonfHub generates and emails personalized certificates to all qualifying attendees. They can also download their certificate from their registration confirmation page.
  </Step>
</Steps>

***

## Webhooks

Webhooks let you receive real-time HTTP notifications from KonfHub whenever key events occur — such as a new registration, a cancellation, or a payment. Use webhooks to connect KonfHub to your own backend systems, CRM, or data warehouse without polling the dashboard.

<Note>
  Webhooks are available on the **Silver plan and above**.
</Note>

<Steps>
  <Step title="Open Webhook Settings">
    In **Advanced → Webhooks**, click **Add Webhook**.
  </Step>

  <Step title="Enter Your Endpoint URL">
    Provide the HTTPS endpoint on your server that will receive the webhook payload. KonfHub sends a POST request with a JSON body to this URL when a trigger event fires.
  </Step>

  <Step title="Select Trigger Events">
    Choose which events should trigger notifications — for example, **Registration Created**, **Registration Cancelled**, **Payment Received**, or **Attendee Checked In**.
  </Step>

  <Step title="Save and Test">
    Click **Save**. Use the **Send Test Payload** button to fire a sample webhook to your endpoint and confirm it is receiving data correctly.
  </Step>
</Steps>

<Tip>
  Validate the webhook signature header in your server code to ensure the incoming request genuinely originated from KonfHub and has not been tampered with.
</Tip>

***

## Developer Integrations

KonfHub provides several developer-facing tools that let you embed and extend event registration functionality on your own website or application.

<Note>
  Developer integrations (Registration API, Registration Button, and Widget) are available on the **Silver plan and above**.
</Note>

<CardGroup cols={2}>
  <Card title="Registration API" icon="code">
    Use KonfHub's Registration API to programmatically create, retrieve, and manage registrations. Ideal for enterprise teams that want to integrate KonfHub into their existing event tooling or internal portals.
  </Card>

  <Card title="Registration Button" icon="hand-pointer">
    Embed a styled "Register Now" button on any external webpage. When clicked, it launches the KonfHub registration flow in a modal overlay — no redirect required.
  </Card>

  <Card title="Registration Widget" icon="window-restore">
    Embed the full registration form as an inline widget on your own website. Attendees complete registration without leaving your page, keeping the experience seamless and on-brand.
  </Card>

  <Card title="Zapier & n8n (Gold)" icon="plug">
    Automate workflows between KonfHub and thousands of other apps — add registrants to a CRM, send Slack notifications, update a spreadsheet, and more — using Zapier or n8n on the Gold plan.
  </Card>
</CardGroup>

To access your API credentials and embed codes, navigate to **Advanced → Developer Integrations** in your event dashboard.

***

## Waitlist Settings

If your event has limited capacity and you expect high demand, enabling the waitlist lets interested people join a queue when tickets sell out. When a spot opens up (due to a cancellation or a capacity increase), KonfHub notifies the next person on the waitlist.

<Steps>
  <Step title="Enable Waitlist">
    In **Advanced → Waitlist Settings**, toggle **Enable Waitlist** on for the applicable ticket type(s).
  </Step>

  <Step title="Configure Notification Settings">
    Choose whether waitlisted attendees receive an automatic invitation to register when a spot opens, or whether you manually approve each waitlist conversion.
  </Step>

  <Step title="Monitor the Waitlist">
    The waitlist appears in your attendee management section. You can see how many people are waiting, export the list, and manually move attendees off the waitlist if needed.
  </Step>
</Steps>

<Note>
  Waitlisted attendees are available as a feature on the **Lite plan and above**.
</Note>