White-labeling
KonfHub’s white-labeling features let you replace KonfHub’s default branding with your own across every attendee-facing surface. When you enable white-labeling, attendees experience a seamless brand journey from the event page all the way to the ticket in their inbox — without seeing KonfHub’s logo unless you choose to keep it.White-labeling (logo and branding changes) is available on the Gold plan. Custom sender email and LinkedIn Share white-labeling are also Gold features.
Event Page Logo & Favicon
Replace the KonfHub logo and browser favicon on your event’s public page with your organization’s logo. Your brand is the first thing visitors see.
Checkout Page Branding
Display your logo on the ticket checkout page so the purchase experience feels entirely like your event — not a third-party platform.
Tickets and Invoices
Your logo appears prominently on every ticket PDF and payment invoice sent to attendees, reinforcing brand recognition after the purchase.
Custom Sender Email
Send all event communications — registration confirmations, campaign emails, reminders — from your own email address (e.g.,
events@yourcompany.com) with a custom sender name.Configuring White-labeling
1
Open Advanced Settings
In your event dashboard, navigate to Advanced in the left-hand menu, then select the White-labeling section.
2
Upload Your Logo
Upload your organization’s logo in the recommended format (PNG with a transparent background works best). KonfHub will use this image across the event page, checkout page, tickets, and invoices.
3
Upload a Favicon
Upload a square icon (typically 32×32 or 64×64 px) to replace the KonfHub favicon in browser tabs when attendees view your event page.
4
Set a Custom Sender Email (Gold)
Enter your custom sender email address and display name. KonfHub will verify domain ownership to ensure deliverability. Once verified, all outgoing event emails use your address.
5
Customize Terms & Conditions
Replace the default Terms & Conditions text on the checkout page with your own. Link to your privacy policy, code of conduct, or any attendee agreement specific to your event. Attendees must acknowledge these terms before completing registration.
6
Save Changes
Click Save. Changes to the event page and checkout page take effect immediately. Ticket and invoice templates update for all subsequent registrations.
Payment Settings
KonfHub supports a broad range of payment methods so your attendees can pay in whichever way is most convenient for them. You can toggle individual payment methods on or off and decide who bears the processing fee.Payment settings apply to organizers in India. The available payment methods vary by plan — Lite supports UPI only; Silver and Gold support all available methods.
Enabling and Disabling Payment Methods
From Advanced → Payment Settings, you can toggle each payment method independently:Credit / Debit Cards
Accept Visa, Mastercard, RuPay, and other cards. Processing fees are displayed transparently per method.
UPI
Accept payments via any UPI app (Google Pay, PhonePe, BHIM, Paytm, and others). Lowest processing fees of all methods.
Net Banking
Accept direct bank transfers from all major Indian banks via net banking portals.
Wallets
Accept popular digital wallets such as Paytm, Amazon Pay, and others supported by the payment gateway.
Processing Fee: Organizer vs. Attendee
KonfHub gives you the choice of who bears the payment gateway processing fee:- Organizer Absorbs Fee
- Attendee Pays Fee
The ticket price displayed to attendees is the full price they pay — the processing fee comes out of your proceeds. This creates a cleaner checkout experience (no surprise charges at the end) but slightly reduces your per-ticket earnings.
KYC Verification
KYC (Know Your Customer) is a regulatory requirement in India for any platform that facilitates financial transactions. KonfHub’s KYC process is streamlined, automated, and needs to be completed only once per organizer — not once per event.1
When KYC Is Required
KYC is required only when you create a paid event (i.e., an event with at least one paid ticket type). Free events do not require KYC.
2
Start the Verification Process
In Advanced → KYC, click Begin Verification. KonfHub’s automated system guides you through the steps.
3
Submit Your Documents
Provide the required identity and business documentation. Typically this includes a PAN card, Aadhaar (for individuals), or business registration documents (for organizations). All information is handled in compliance with applicable data protection regulations.
4
Await Approval
KonfHub’s system processes your KYC submission. Approval is typically fast for straightforward cases. You’ll receive a notification once your KYC is approved.
5
One-Time Process
Once your KYC is approved, it applies to all future paid events on your account. You do not need to repeat this process unless your details change significantly.
Automated Settlements
Once KYC is approved, you set up your bank account details in the Advanced section so KonfHub can automatically transfer your ticket revenue to you every week.1
Add Your Bank Account
In Advanced → Bank Account / Settlements, enter your bank account number, IFSC code, account holder name, and account type (savings or current). For organizations, use the business account that matches your KYC details.
2
Verify the Account
KonfHub sends a small test deposit (or uses a verification process via the payment gateway) to confirm your bank account details are correct.
3
Settlements Run Every Thursday
All transactions completed from Monday 12:00 AM to Sunday 11:59 PM are settled to your bank account on the following Thursday by end of business (IST). You receive a settlement report in your dashboard and by email.
4
Monitor Settlement Reports
The dashboard’s settlement section shows each weekly cycle, the gross amount collected, KonfHub fees deducted, payment gateway fees deducted, and the net amount settled to your account.
All settlement and transaction details are visible in your event dashboard, giving you full transparency over every rupee collected and every deduction. There are no hidden charges — KonfHub fees, gateway fees, and GST are all itemized.
GST / Tax Invoices
If your attendees are businesses that need a GST-compliant invoice for expense purposes, you can enable automated GST invoicing directly from the Advanced section.1
Enable GST Invoicing
In Advanced → Tax Invoices, toggle Enable GST Invoices to on.
2
Attendees Provide GST Details at Checkout
Once enabled, a GST details field appears on the checkout page. Attendees can optionally enter their GSTIN (GST Identification Number) and business name.
3
Automated Invoice Generation
KonfHub automatically generates a GST-compliant invoice for any attendee who provides their GSTIN at checkout. The invoice is emailed to the attendee and available for download from their registration confirmation.
GST invoicing is available on the Gold plan.
Multi-Currency Tickets
If you want to sell tickets to international attendees in their local currency, KonfHub’s multi-currency feature lets you price individual ticket types in any of 100+ supported currencies via Razorpay.- Create a ticket type and select a non-INR currency (e.g., USD, EUR, GBP, SGD) when setting the price.
- KonfHub handles exchange rates, cross-border payment routing, and settlement.
- The platform fee for non-INR tickets is 5% + GST per ticket (higher than INR tickets due to cross-border transaction costs).
Multi-currency tickets are available on the Silver plan and above.
Feedback Forms
Collecting structured post-event feedback helps you improve future events and demonstrates to sponsors and stakeholders that attendee satisfaction matters to you.1
Enable Feedback Collection
In Advanced → Feedback Forms, toggle feedback collection on.
2
Customize Questions
Add or edit questions in the feedback form. You can use rating scales, multiple choice, and open-text questions to gather the specific insights you need.
3
Set the Trigger
Choose when the feedback request is sent — typically 24–48 hours after the event ends. KonfHub sends the feedback form link automatically to all checked-in attendees.
4
Review Responses
Feedback responses are collected in the dashboard and can be exported for analysis.
Feedback form collection is available on the Silver plan and above.
Participation Certificates
KonfHub can automatically issue participation certificates to attendees after the event — a popular feature for educational conferences, workshops, and professional development events.- Standard Certificates (Silver)
- Customized Certificates (Gold)
On the Silver plan, KonfHub issues a standard participation certificate template with the attendee’s name, event name, and date automatically populated. No design work is required — enable the feature and certificates are generated and emailed automatically.
1
Enable Certificate Issuance
In Advanced → Participation Certificates, toggle the feature on.
2
Upload Your Design (Gold Only)
Upload your custom certificate template as a PDF or image file with placeholder fields marked for dynamic data (name, event, date).
3
Configure the Trigger
Set the condition for certificate issuance — for example, only for attendees who checked in, or for all registered attendees regardless of attendance.
4
Certificates Are Issued Automatically
After the event, KonfHub generates and emails personalized certificates to all qualifying attendees. They can also download their certificate from their registration confirmation page.
Webhooks
Webhooks let you receive real-time HTTP notifications from KonfHub whenever key events occur — such as a new registration, a cancellation, or a payment. Use webhooks to connect KonfHub to your own backend systems, CRM, or data warehouse without polling the dashboard.Webhooks are available on the Silver plan and above.
1
Open Webhook Settings
In Advanced → Webhooks, click Add Webhook.
2
Enter Your Endpoint URL
Provide the HTTPS endpoint on your server that will receive the webhook payload. KonfHub sends a POST request with a JSON body to this URL when a trigger event fires.
3
Select Trigger Events
Choose which events should trigger notifications — for example, Registration Created, Registration Cancelled, Payment Received, or Attendee Checked In.
4
Save and Test
Click Save. Use the Send Test Payload button to fire a sample webhook to your endpoint and confirm it is receiving data correctly.
Developer Integrations
KonfHub provides several developer-facing tools that let you embed and extend event registration functionality on your own website or application.Developer integrations (Registration API, Registration Button, and Widget) are available on the Silver plan and above.
Registration API
Use KonfHub’s Registration API to programmatically create, retrieve, and manage registrations. Ideal for enterprise teams that want to integrate KonfHub into their existing event tooling or internal portals.
Registration Button
Embed a styled “Register Now” button on any external webpage. When clicked, it launches the KonfHub registration flow in a modal overlay — no redirect required.
Registration Widget
Embed the full registration form as an inline widget on your own website. Attendees complete registration without leaving your page, keeping the experience seamless and on-brand.
Zapier & n8n (Gold)
Automate workflows between KonfHub and thousands of other apps — add registrants to a CRM, send Slack notifications, update a spreadsheet, and more — using Zapier or n8n on the Gold plan.
Waitlist Settings
If your event has limited capacity and you expect high demand, enabling the waitlist lets interested people join a queue when tickets sell out. When a spot opens up (due to a cancellation or a capacity increase), KonfHub notifies the next person on the waitlist.1
Enable Waitlist
In Advanced → Waitlist Settings, toggle Enable Waitlist on for the applicable ticket type(s).
2
Configure Notification Settings
Choose whether waitlisted attendees receive an automatic invitation to register when a spot opens, or whether you manually approve each waitlist conversion.
3
Monitor the Waitlist
The waitlist appears in your attendee management section. You can see how many people are waiting, export the list, and manually move attendees off the waitlist if needed.
Waitlisted attendees are available as a feature on the Lite plan and above.